Frequently Asked Questions
Unfortunately we can NOT cancel an item, change the size/colour or edit your billing and shipping details. We are unable to combine or add pieces to an existing order once it has been placed.Â
If you have entered incorrect information or need to make any changes, please contact us immediately at [email protected] Â
We aim for same day dispatch, so please note that if your order has already been processed and shipped, changes may be beyond our control.
All items are true to size based on an average sized child. We have a size guide on each listing to help you make the correct decision for your child.
PLEASE NOTE: Size guides are all approximate measurements ONLY. Measurements will sometimes vary from the size guide listed on the website. Size charts are helpful guides only and do not deem the products faulty or incorrect sized if measurements slightly vary.Â
If you are unsure, please contact us to discuss the best fit before purchasing. If in doubt its always best to size up to get the most wear.
Please check your delivery address during the checkout process.Â
If you have entered incorrect information please contact us immediately at [email protected] Â
If an order is delivered to an incorrect address and needs to be sent again, you will be charged for the additional delivery as well.
Please note that our post service is a no signature delivery service. Parcels will be left if no one is home. Please leave a special note at checkout and add a suitable area for your parcel to be left if you will not be home to receive it.Â
NIKOLIKS will not take responsibility for theft of your parcel if you have specified to leave on premises.Â
Please note that we do our best to display the true colour of the garment, however, colours may vary slightly depending on your computer monitor/device and the lighting of images. We do not consider this a faulty if the colour is different.Â
Please contact us at [email protected] prior to ordering if you need help with colours.Â
Unfortunately we can not guarantee that the item you are after will be in stock.Â
Your credit can be used to purchase an item of your choice or something else you love. Your credit notes have 36 months validity.
Still Need Help?
Please contact us via [email protected]Â
Alternatively, you can DM us on Instagram @weare_nikoliks